General Questions

What types of wedding cards and favours do you offer?

We offer a wide range of wedding cards, including traditional, modern, minimalist, and luxury designs. Our favours include personalized keepsakes, eco-friendly gifts, edible treats, and more.

Can I visit your physical store to see samples?

Please set an appointment via this link before heading down to our office. Strictly by appointments only.

Customization & Printing

Can I upload my own design for printing?

Yes! We provide an option for customers to upload their own designs, which we will print with high-quality techniques.

What file formats do you accept for custom designs?

We accept PDF, AI, PSD, PNG, and high-resolution JPEG files. If you need assistance with formatting, our team can help.

Do you provide design assistance or custom design services?

Yes! Our in-house designers can help refine your design or create a custom design from scratch based on your preferences.

Ordering & Payment

What payment methods do you accept?

We accept major credit cards, PayPal, bank transfers, and select local payment methods.

Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 24 hours of placement. After that, processing begins, and changes may not be possible. A total of two modifications is allowed.

Shipping & Delivery

How long does it take to receive my order?

Lead time upon final confirmation is 5 days. You can choose to collect your order at our office, opt for delivery at a charge of $30, or have it delivered to your hotel concierge for free. A WhatsApp message will be sent once your order is ready for collection or delivery.

Returns & Refunds

What is your return/refund policy?

We accept returns for non-customized items within 7 days of delivery. Customized or personalized items are non-refundable unless there is a defect or printing error.

Can I return customized products?

Unfortunately, due to the personalized nature of these products, we cannot accept returns on customized items unless there is a manufacturing defect.

What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order with photos of the issue. We will either replace the item or offer a refund, depending on the situation.

For further inquiries, feel free to contact us at allaboutcards.design@gmail.com or 93801989